POLICIES, PROCEDURES, AND DISCLAIMERS

PROPOSALS/QUOTES
Proposals and quotes are valid for 30 days after issue. Expired proposals must be verified by CN Creative as accurate, or a new proposal must be requested if the client decides to utilize CN Creative’s services after the 30 day time period. These Terms and Conditions can be read at any time on the CN Creative’s website. Alternatively, the client may send an official purchase order in reply to the estimate or quotation which binds the client to accept our terms and conditions, or an email acknowledging acceptance of the quotation.

 

DESIGN PAYMENT
At the time of the customer’s signed acceptance of this estimate or quotation, indicating acceptance of the Terms & Conditions, a non-refundable deposit of 100% of the quoted fee will become immediately due.

 

Social Media Monthy Subscriptions are payable in full upon signing the contract agreement.

Unless agreed otherwise with the Client, all design services require an advance payment of a minimum of fifty (50) percent of the project quotation total before the work commences or is supplied to the Client for review. The remaining fifty (50) percent of the project quotation total will be due upon completion of the work prior to upload to the server or release of materials.

All deposits and payments are final and non-refundable.

DESIGN CHANGES/ALTERATIONS
CN Creative works closely with its customers to guarantee they're satisfied with their design(s). Each project quotation will specify the revisions amount. All design proofs are sent by PDF for approval or subject to the revision process. We require all revisions and approvals to be sent by email.


All revision, addition, alteration, and maintenance requests must be submitted to CN Creative in writing (email). Additional revisions over the allowed amount will be billed by the quoted hourly rate. Additions, alterations, and maintenance will be billed at the appropriate rate.

 

Designs are created based on the information received from our clients. Colors, images, and wording preferences should be provided prior to starting a design. Once a design is finished it will be sent to the client for approval. Further changes can be made at this point.

We offer two full reworks of a design before we charge by the hour. Normally small adjustments such as color or font can be made without reworking a design, this we allow 3 revisions and anything above that will be charged by the hour. Once a design has been reworked twice an hourly rate will apply. Our hourly rate is $75 per hour. Our goal is a happy customer and having to rework a design is rare. 

DESIGN COMMUNICATION
Good communication is the key to any good design. Most design communication is preferred to be completed through Facebook messenger or email. If you'd like to talk about design over the phone please let us know and we will happily give you a call. If you're looking for something specific let us know and we will do our best to accommodate.  We rarely turn down design and will do our best to complete the desired image. After ordering a design all design images and information must be received within 30 days of payment or we reserve the right to charge a $50 waiting fee. 

 

WHEN TO EXPECT YOUR DESIGN
CN Creative will make every attempt to provide formal proposals in a timely fashion. Upon the client accepting a proposal and providing the payment or specified down payment the work shall begin.
Any indication given by CN Creative of a design project’s duration is to be considered by the customer to be an estimation. CN Creative cannot be held responsible for any project over-runs, whatever the cause. Estimated project duration should be deemed to be from the date that cleared funds are received by CN Creative for the initial payment or by date confirmed in writing by CN Creative.

 

SOCIAL MEDIA POST CREATION AND MANAGEMENT

Post creation package - Social media post creation is completed in a one-time session, the price doesn't include the cost of stock images. 
Social Media Management Monthly Subscription-  posts are created in one sitting the last week of each month -the cost of stock images is not included, monthly subscriptions are due every 3 weeks. 

Cancellation Terms: All Social Media Packages are final - you must pay the account in full upon cancellation. 
Example if you purchased a 3 month bundle, you are obligated to pay the total amount of that 3 months bundle and the amount is due on the day of cancellation. 
MONTH TO MONTH BILLING : If you wish to cancel your monthly subscription and are doing a month to month plan, written notice of 14 days is required by the client or CN Creative by email or letter and is due by the middle of the month.

STOCK IMAGES/VECTORS/PATTERNS/WEBSITE ANIMATION OR CODING

All stock images, vectors, patterns, website animation or coding, anything extra that needs to be purchased on behave of the client with the client's permission will be an extra fee.

DESIGN FORMAT
All completed designs are given to you by a link to dropbox. Large jpg file and a png file (with a transparent background). Vector files and/or other file types can be sent upon request. We do not charge more for these files but we will only send them if they're needed.

 

SOURCE FILES

We will supply proofs and PSD files as appropriate for printing, or other graphic files as detailed in the job scope or request. Charges for design work do not cover the release of our copyright design source files, including but not restricted to indd, psd, AI, png, svg. or other source files or raw code; if the Client requires these files for transfer to an in-house or another designer, they will be subject to a separate quotation or ‘buy-out’ charge.

 

COPYRIGHTS AND TRADEMARKS

By supplying text, images, and other data to CN Creative for inclusion in the customer’s website or another medium, the customer declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the customer, or rightful copyright or trademark owner.

Any software, code, plugin, or other third party material used in a web or digital project remains the property of the creator and any ongoing license fees or fees for upgrades are the responsibility of the client, not CN Creative. By supplying images, text, or any other data to CN Creative, the customer grants Designing Fever permission to use this material freely in the pursuit of the design. The customer agrees to fully indemnify and hold CN Creative free from harm in any and all claims resulting from the customer in not having obtained all the required copyright, and/or any other necessary permission.

 

COMPLETED DESIGNS
Once a design has been completed your name is crossed off the "workbook". If further alterations/variations need to be made to a finished design an hourly rate will apply.

We pledge all actual animals displayed in advertisements, background replacements, and photo edits are genuine and have not been altered. We will not alter the conformation of any animal submitted for designs/edits.

WE APPRECIATE YOUR BUSINESS AND LOOK FORWARD TO WORKING WITH YOU ON YOUR NEW DESIGN!!

 

RIGHTS OF ACCESS FOR WEBSITE CONSTRUCTION

The client agrees to allow CN Creative all necessary access to computer systems and other locations, as required, in order to complete a website project and until all due funds are cleared, including the necessary read/write permissions, usernames, and passwords.

The customer also agrees to allow CN Creative access to any computer systems, usernames,
and passwords required to remove data and/or sites for failure to comply with these Terms
and Conditions. The customer agrees to supply CN Creative with all necessary materials,
electronic, or otherwise, required to create and complete the project, and to supply them in a timely manner. 
Website design only CN Creative does not purchase or hold services for domain names, website hosting, and templates. CN Creative requires that the client signs up and provide the domain name login.

 

The client is to purchase a hosting package for website creation. Using a template or the website hosts platform backend CN Creative will build the website. Once the home page is completed the client will preview the website home page to approve the color, fonts, etc.


Any changes to the main formatting of the website will be chargeable per hour.

Once web design is complete, CN Creative will provide the customer with the opportunity to review the resulting work CN Creative will make one set of minor changes at no extra cost within 14 days of the start of the review period. Minor changes include small textual changes and small adjustments to placement of items on the page. It does not include changes to images, colour schemes, or any navigation features. Any minor changes can be notified to CN Creative by e-mail.

 

DESIGN CREDIT

The customer agrees to allow CN Creative to place a small credit on printed material exhibition displays, advertisements and/or a link to CN Creative own website on the customer’s website. This will usually be in the form of a small logo or line of text placed towards the bottom of the page.

 

The customer also agrees to allow CN Creative to place websites and other designs, along with a link to the client’s site on CN Creatives' own website for demonstration purposes and to use any designs in its own publicity and portfolios.

RIGHTS OF REFUSAL

CN Creative will not include in its designs, any text, images or other data which it deems to be immoral, offensive, obscene or illegal. All advertising material must conform to all standards laid down by all relevant advertising standards authorities.

CN Creative also reserves the right to refuse to include submitted material without giving a reason.

 

In the situation where any images and/or data that CN Creative does include in all good faith, and subsequently discovers is in contravention to such Terms and Conditions, the customer is obliged to allow CN Creative to remove the contravention without hindrance, or penalty. CN Creative is to be held in no way responsible for any such data being included.

 

CANCELLATION

This Agreement may be terminated by either party giving 14 calendar days written notice by letter or email and given before the middle of the month. Such termination shall not prejudice any other remedy to which the terminating party may be entitled, either by law, in equity or under this Agreement. Work Created or billable time will be invoiced according to when the notice is given.

 

In case of no response from the customer/clients end more than a 30 days period or long, then the project will be canceled without any notice or intimation to the client or customer.

GENERAL

These Terms and Conditions supersede any previous Terms and Conditions distributed in any form. CN Creative reserves the right to change any rates and any of the Terms and Conditions at any time and without prior notice.

 

ACCEPTANCE OF TERMS AND CONDITIONS AND QUOTATION

The placement of an order for design and/or any other services offered by CN Creative, by email, verbally or in writing, is deemed to be acceptance of these terms and conditions, which are freely available at www.cncreative.ca

An estimate validated by the customer’s signature on the estimate or quotation form, or by email, constitutes acceptance of the estimate or quotation and agreement to comply fully with all the Terms and Conditions and forms a Contract for Business between the signatory and CN Creative.

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